Dec 12, 2022Member-only5 ways ChatGPT could change the way chatbot engineers think about conversation designHonestly, I couldn’t stop testing it to see what it can do such as refactoring code, playing tic tac toe, and even making up a bedtime story for children. This is by far the most exciting moment in history to remember because it stretches our imagination about what else it…Chatgpt2 min readChatgpt2 min read
Dec 11, 2022Member-onlyChatGPT is insane but can it pass the Turing Test?Can you tell which article is written by a human and which is written by AI? I’m curious to know what you think. “List 5 ways how scrum could be misused or misunderstood in some companies.” Article A 1. Scrum may be misused to measure the volume of work of each developer, which can result in unhealthy competition. Instead, by using the estimates to help…Chatgpt3 min readChatgpt3 min read
Feb 14, 2022Member-onlyUsing ml-cart with Dialogflow CX to recommend something goodWe don’t just want an FAQ bot — In my last article, I wrote about how chatbots can go one step further by using a decision tree to give a good recommendation when a user asks for a bit of advice. …Chatbots4 min readChatbots4 min read
Published in Chatbots Life·Jan 29, 2022Member-onlyHow to teach your chatbot to recommend rather than give a generic answerHave you asked a specific question to a chatbot, only to get a “read more” link to another page? For example, whether you ask a broad question like “is the stadium open?” or a specific question like “are the indoor courts open despite the rain?”, …Chatbots6 min readChatbots6 min read
Oct 6, 20213 lessons from a chatbot blunderStarted from a Reddit discussion and then cracked the Internet up, one virtual assistant for citizens accidentally dispensed safe sex advice for a COVID-19 query. How did that happen? Many people try to explain: whether there’s NLP or not the order of the words in an utterance the variations such…Chatbots3 min readChatbots3 min read
Published in Chatbots Life·Sep 26, 2021Member-onlyMaking chatbots reply smarter with context using Dialogflow FulfillmentIn the previous article, I wrote about why good chatbots need context instead of tree-based flows. The benefits of introducing context are that users can engage in a more natural dialogue with your chatbot, get direct replies and change information without restarting the conversation. I’ll be using Dialogflow and Cloud…Chatbot5 min readChatbot5 min read
Published in Chatbots Life·Sep 19, 2021Member-onlyWhy good chatbots need context, not tree-based flowsHave you interacted with a chatbot? Does this seem familiar to you? In the example, you’re interested in visiting an attraction site and want to find out how much the entrance tickets are, so you ask, User: “How much are tickets for 2 adults and 1 child to the cloud…Chatbots5 min readChatbots5 min read
